Use post code routing to close the distance between you and your customers, and maximise the potential of your 1300 or 1800number. Send email notifications to franchisees whenever a call is missed or answered We know that your franchisees can’t answer every call that comes into their location. No matter the type of franchise, often times a franchisee is just too busy to be able to answer every call as they are with customers, working in the garage, out in the display yard, or may already be on another call. With Delacon’s Franchise Solutions, worrying about missing calls becomes a thing of the past. The Delacon platform sends an email, called a Call Alert Notification, to your franchisee after every call that they miss. The Call Alert Email contains the time of the call, the reason the call went unanswered, and most importantly, it also provides the phone number of the caller so your franchisee can back and potentially turn a lost call into an additional sale. The franchises currently using the Delacon platform say that the additional sales they have made from turning missed calls into additional sales more than pays for the service. With Delacon’s Franchise Solutions, you also receive the added advantage of a fully automated receptionist which can be instantly, and very easily updated via the Delacon interface. This means you can add additional franchises when you need to, set time of day routing so all calls are directed to the right number no matter what the time of day, and also change territories so calls are directed to the correct location when you add additional franchises. The receptionist feature can also prompt a caller to leave a message which is then emailed as a sound file directly to the franchise so they can listen to it when they are free and save the message for as long as they need. Click Here! To send us an email please click here. To have us call you back straight away click the link below:
|