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Internet Password Reset
One of the major problems an organisation faces is how to keep information on customers and/or suppliers current. Some organisations have turned to providing web sites where a customer can go to automatically update their own personal information - but what if they prefer not to use the Internet or simply do not have access?
Although you can use the Internet solution to update information on your employees, customers or suppliers , this important function can now also be done over the telephone.
Some organisations provide call centres that take information over the phone and update the relevant systems. This is costly and there is the added danger that lengthy call queues can cause customer frustration .
Surprisingly, some businesses still rely on the post to update customer information - but what if the information required is the customer's address?
Delacon has developed Internet.
Internet has been designed to provide organisations with the ability to empower their customers to take charge of their own personal information such as their address, contact phone/mobile numbers and e-mail address. Internet enables the customer to update any information an organisation currently collects.
When A customer activates Internet when they phone an organisation and access their own customer profile. In the first instance Internet will welcome the customer and then ask for their password.
Once the customer has provided their unique identifier and password by way of voice verification or by keying the password into the phone key pad, they will automatically gain access to their profile. If they have lost their password or simply cannot remember it, Internet will provide them with the option to select a new one.
The system will then ask the customer identifier questions such as date of birth and mother's maiden name . The new password can then be either e-mailed to them or provided right over the phone.
By providing customers with the ability to change and update their own profiles, organisations substantially reduce interaction times and cost from approximately $20 per transaction to $0.15 and even 0.08c.
Banks, financial Institutions and the insurance industry are examples where Internet would be a positive application. It would also be of immense benefit to government agencies and small-to- medium sized enterprises.
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