December 2022

The new Email Parser feature when an SMS is received from a customer using email has been enhanced to improve our ability to read the emails that are converted to SMS and sent to callers.

August 2022

Call Extensions now have an alternative way of receiving more accurate GCLID and Google Ads information if it is using GFN allowing for an easier customer configuration.

Delacon’s Facebook integration allows Delacon to push calls to the targeted data source in Facebook Event Manager ( for remarketing and Ad measurement purposes. Facebook will match the conversion via the hashed phone number and Facebook click/browser ID for calls with online sessions.

Users can now upload more than one Flood Light tag on one CRM upload

Users can now upload their IVR Route in bulk to the Delacon portal

Users are now able to see the “AdType” data along with other details from a call

Users are now able to view a DTMF Intercept Label as an IVR Capture

Users are now able access support documents to provide them with more information about the listed service feature 

The Cipher and Padding feature has been upgraded in the Delacon Portal

Users are now able to send a Bulk SMS without using the new portal via the postman API program or Curl Command

July 2022

Users are now able to upload whisper audio messages at MID level from the old portal

Users are now able to download a daily statistics report showing daily call trends

Users are now able to view “Transfer and Voicemail” as their Default call handling method

A loading icon has been added to the AdWords system to show users when their AdWords ID data is loading

Back-end changes to tracking functionality to aid upcoming features for Facebook, Google wbraid and extra functions for refreshing the customer webpage

Users will no longer be allowed to save a service name with a percentage in the new portal

June 2022

Tableau has been added to the integration page and is now linked to the support article

The Campaign report can now show services with 0 calls

Sales intent will be displayed in Delacon portal as customer intent

March 2022

Customers can now update their own password provided by Delacon when they log in for the first time

February 2022

Australian 1300 numbers ordered via the portal will now be displayed with spacing automatically (eg 1300 999 990)

Multi Termination Numbers with Own Gateway

January 2022

Bulk SMS Functionality – Allowing Users to Upload CSV File

October 2021

Google Analytics 4 (GA4) integration is now available

Automated daily/weekly/monthly email reports can now be password protected for enhanced data security

September 2021

-Call Extension Auto-Assignment is now available for the following countries: New Zealand, UK, US, Canada, Japan, Singapore, Hong Kong, Malaysia, Thailand

-Campaign Manager and Search Ads 360 custom variables can now be configured in the Delacon portal.

August 2021

-PayPal topup is now available in Delacon’s new reporting portal

July 2021

Call Tracking code now displayed in New Portal
Your Delacon Call Tracking code can now be located in the Service Details section of each of your services. For more information on tracking codes, please refer to our Support site.

Web Visitor Log
The Web Visitor Log is now visible in the New Portal. The Log records each visit to your site, regardless of whether the visitor made a call to your number. You can read more about the Web Visitor Log on our Support site.

Custom On-hold audio
You can now use the Delacon Portal to customise the message or music heard by a caller when they dial a Delacon number. You can read about how to configure your on-hold audio on our Support site.

June 2021

Upload Whisper message

Custom Whisper messages can now be uploaded through the new Delacon Portal. You can find out how to customise your Whisper message in our guide.

Selectable tagging profiles easier to select

As part of our Speech Analytics Module, you can select which tagging profile you want to use on a call. We have improved the user interface to make it easier to see what kind of profile you are selecting. You can read more about Speech Analytics here.

Tracking codes deployed in iframes

Delacon has rolled out an update to its tracking code that ensures greater accuracy of call tracking data when numbers are displayed in an iframe. In the past, call tracking numbers displayed in an iframe may have caused inaccuracies in call tracking data, but the new code update eliminates this risk. Customers do not need to make any changes to their implementation of the Delacon tracking code on their sites to take advantage of this update.

Google Forwarding Numbers on Call Only ad integrations
Customers can now define whether they want to implement Google Forwarding Numbers for each CID when they integrate their tracking numbers with Google Call Only ads. You can read more in our guide.

Improvements to Portal UI
After a recent update, the Service ID (CID) will appear in the Call Log Report for each call. This allows users to understand which CID each call relates to. This new data also appears in the .csv download of the Call Log Report. You can read more about the Call Log Report on our Support site.
There have also been several other small updates to the portal UI to allow users to navigate the portal more easily.

Monthly statement download can now be generated for current month
Users can now access the current month’s Monthly Activity Statement, which will show accurate billing information for the month to date. This is in addition to the ability to download previous month’s full statements.

Tracking code enhancements to handle Ajax call and click call event handling
We have updated our tracking code to handle ajax calls. Instead of the tracking number being shown on the initial page load, developers can now code their CTAs to call the Delacon function, which will then supply the tracking number only when needed. This is particularly useful for directories, or organisations that use ajax to update pages with new store locations when a user performs a search on their website, for example. This allows customers to save money by not requiring a large number of tracking numbers.

May 2021

Deployment of Call Tagging

A new way to categorise calls was released, which uses tagging to categorise calls using the Speech Analytics Module. Read more here.

SMS360 – order numbers within the Delacon portal

SMS360 allows you to follow up calls with an SMS message sent directly to your customers. They can then respond, and you can continue the conversation. Read more here.

Update of VoIP billing

We have updated the set up of our VoIP billing to ensure that it continues to be supported on our new server. There is no change to how billing functions, and customers do not need to update their settings.

April 2021

Bulk export of call tracking numbers

You can now export a list of all of your Call Tracking numbers through the new Delacon portal. Find out how to export a list of your numbers on our Support site.

Transcription data sent to BigQuery
Customers who have integrated their Delacon data with BigQuery will now be able to see call transcription data in Big Query. No change to the configuration is required. Read more about our integration with BigQuery here.

March 2021

Round-robin call distribution

You can now choose how calls are distributed between your contact centre agents. Read more about the different methods of distribution on our Support site.

February 2021

Ordering numbers through the new portal

You can now order numbers through our new portal. You can read more about how numbers are ordered on our Support site.

Manage your users

We have expanded our user management functionality, allowing you more flexibility when adding new users to your Delacon account. Find out more here.  

January 2021

User Management:

When creating a new user with Manage permissions, customers can now define which areas of the Delacon Portal those users can access. Find out more here.

Password reset now available to all users:

All users can now change their passwords directly in the Delacon Portal – they no longer need to contact Delacon Support.

November 2020

You can now schedule automated reports to appear in your inbox. There are two reports available, and you can schedule them to be sent daily, weekly, or monthly. Read more about Automated Reports.

Advanced filtering

Delacon’s Call Log Report allows a range of filtering options in its Advanced Filter section. You can filter your data by keyword, city, call date, and others. You can also add more than one filter at once, using AND/OR logic. Read more about Advanced Filtering.

Credit Card Number Redaction

Delacon’s credit card redaction feature is able to recognise the sequence and patterns of credit card numbers when words such as ‘credit’, ‘debit’, ‘Mastercard’, ‘Visa’, and ‘AmEx’ are present in the whole call transcript and immediately replaces them with # characters. Read more about Credit Card Number Redaction.

September 2020

White Label Forgot Password Link

Improvements have been made to Delacon’s white label portal. Users can now add their email to the forget password configuration. Doing so means that when a client requests a new password a ‘Forgot Password’ email and link will appear to come from the user’s own email, even though it is being sent by Delacon’s system. See the White Label Forgot Password Link guide for more information about activating this feature.

 Login Activity feature

Enhancements have been made to the Delacon portal and a new Login Activity feature has been released. This feature generates a report of all login activity, providing information for our customers to see who has accessed their account. The report can be filtered by Account Name, Machine IP, Date, Time, Activity Type and Status. For more information see the Login Activity Support Guide.

February 2020

Delacon Reporting API

Additional enhancements have been made to the Delacon reporting API. There is now greater access to information about captured Google Ads details such as:

• Keyword-ID
• Ad-ID
• Adgroup-ID
• Campaign-ID
• Account-ID
• Account name

This feature is beneficial to any customer using the reporting API, who would like additional information about the Google Ads visit.

New Interpretation for UTM Medium

When a user lands on a website with query string parameters- if the Delacon system see a utm medium parameter defined, we will automatically define the source. The “type” column in your call log will show the value defined as utm_medium=.
This feature is useful in that the Delacon tracking code will define the source by tagging it explicitly and will be of benefit to customers who want more granularity on reporting based on standardised utm parameters.

Adobe EVar Enhancement

Enhancements to available EVars for Adobe Analytics, provides users with more thorough datasets and insights.

Update to Change Password Feature in the New Portal

Changing password to master ID (MID) can now be done in the new portal, rather than having to navigate to the old portal to make the change. This new feature was introduced for flexibility and ease of use. Passwords created must meet sufficient complexity criteria.

Upgrade to Cut-Key Selection
The cut key to drop the call or transfer to a survey could previously only be performed from (numerical values) 0-9. Our latest upgrade has enabled the star and hash keys to also be selected as cut-keys as long as call recording pause has not been selected. This function provides greater options for cut-keys to be used for clients who prefer numerical keys for internal transfers only.

Outbound Call Recording IVR 

Enhancements to outbound call recording have been implemented to store files in Google Cloud Storage. Previously, files were stored locally on Delacon’s infrastructure and then transferred on schedule. Files for outbound call recordings are now immediately available to be listened to. This feature is automatically available for all clients using outbound call recording.

January 2020

You can now add two additional parameters, which encourages you to add 3 new fields to CRM upload that are accessible to GA and DCM.

Previously, you could combine only:

  • Delacon campaign ID
  • Caller phone number
  • Date/time of the call
  • Sale value
  • Platform to upload the conversion to

Example: 123,+61412345678,20200616 09:22:00.000,100.00,GA

You can now add two new parameters:

  • Call ID
  • CRM variable

Example: With Call ID:

123,+61412345678,20200616 09:22:00.000,100.00,GA,CALL_ID

Example: With CRM variable without Call ID:

Adding 1 CRM variable:

123,+61412345678,20200616 09:22:00.000,100.00,GA,,crm1

Adding more CRM variables:

123,+61412345678,20200616 09:22:00.000,100.00,GA,,crm1,crm2,crm3

Example: With Call ID and CRM variables

Adding 1 CRM variable:

123,+61412345678,20200616 09:22:00.000,100.00,GA,CALL_ID,crm1

Adding more CRM variables:

123,+61412345678,20200616 09:22:00.000,100.00,GA,CALL_ID,crm1,crm2,crm3

These fields are optional; therefore, you can append empty, one, two or three CRM value/s by using the comma delimiter.

November 2019

Out of hours IVR

Delacon have expanded the capabilities of our IVR where an additional IVR can be played out of hours. This can be custom built for clients and allows greater scope for more specific call flows. This IVR is an entirely different IVR to the clients’ regular IVR that gets activated out of hours to enable a different call flow for those who need it.

Offline Call Transcription

Call transcription and related services are now enabled for clients who do not have call recording active with Delacon, but have their own call recordings. We are able to manually upload the recording files for use of Delacon’s Speech Analytics. Clients can experience the full spectrum of Speech Analytics features.

Minimal Spending Enforcer

Minimum spend monitoring- if a minimum spending amount is in place (in the clients’ contracts), this will now be enforced. Each billing cycle will automatically reflect the defined minimum spend if the minimum spend had not been met or exceeded.

Merging of Call Records in the Call Report

With our current IVR service, there are certain configurations that mean every call made will generate 2 call records in the Call Report. This occurs in instances with geographic routing. Our new Call Record Merging feature will combine multiple call records into one, for ease of reporting. Nothing will have to be done to activate this as it is an automated process

Token Instead of Password in New User Tool

Previously when setting up the New User Configuration tool, the person conducting the setting up process would set, and have knowledge of the new user’s password. Now a link will automatically be sent to the end user instead, enabling them to set their own password to further increase security.

October 2019

Clients’ Delacon Account will be temporarily locked for 30 minutes if a user (master/user/agency/company) types the wrong passwords in 5 consecutive times. Once the user does successfully log in, their failed attempt will be reset to 0. This is another feature important in PCI compliance.

September 2019

The following enhancements have been made to Delacon’s webhook application.

  • Increased the timeout threshold to 30 seconds (previously 3 seconds) to allow more time for a response from the client side endpoint.
  • A change of the webhook application from single threaded to multi threaded, which increases throughput and handles multiple concurrent requests more effectively.
  • Post call updates (push 2/”update”) will always be sent out if the customer side endpoint responds with a 200/204 message, even if the response does not follow the recommended specifications.
  • Other internal optimisations to improve application stability.
May 2019

Alignment of DTMF structure for Delacon IVRs and captured third party IVRs.

Re-push of data to BigQuery the following day to include additional data from integrations.

Upgraded email template from plain text to HTML, allowing images and improved functionality.

Enhancements to tracking code algorithm to improve tracking accuracy.

Enhanced monitoring of webhook API infrastructure, bettering reliability.

Improvements to call recording file system, to improve handling of short duration recordings.

Improvement of portal UI, integrations screen layout covers multiple integration partners enhancing user experience.

Improvement of portal UI, call log report is now mobile responsive improving readability on mobile devices.

Database enhancement, addition of table to record URLs where tracking code has run previously which can be used for site analysis.

You can now define the Source and Medium with Delacon’s Google Analytics integration for offline calls.

October 2018

SMS Message field added to new portal.

Tealium integration completed.

Updates made to Acquisio integration to improve mapping.

Call Categorisation Report for Speech Analytics added.

August 2018

Post Call Survey Trigger Button – Allows the operator to trigger the post call survey by pressing a pre-defined button on the phone keypad.

Incoming & Outgoing Call Volume Configuration – Allows configuration of the volume of incoming and outgoing calls directly in the Delacon portal

Updated Partnerize Integration – Improved integration for increased reliability

Paypal Upgrades – Upgrades to latest version of PayPal for improved billing

Speech Analytics API – Developed APIs for Speech Analytics Transcript and Call Keywords and Categories

July 2018

Caller Intent Report – Allows customers to see the intent of callers based on their IVR selections as a separate report in the Delacon portal

June 2018

Missed Call Notification Emails Only – Allows customers to configure in the Delacon portal email notifications to be sent for missed calls only.

Play and Pause Call Recording – Allows customers to configure in the Delacon portal that they can pause and play call recordings.

April 2018

MatchCraft integration completed. Allows for Delacon call tracking data to be pushed into the MatchCraft platform.

March 2018

Online Email Configuration Portal completed. This will allow customers to edit their call/missed call email settings from the Delacon portal.

Round Robin Calling feature completed. Allows a call to be transferred to another number if the primary number does not answer. The call can then be transferred on until it is answered.

February 2018

Optimizely X Integration completed. Allows Delacon call tracking data to be pushed into Optimizely’s latest platform – Optimizely X. Customers can now use call data alongside web data to A/B test web pages and for personalisation.

Adobe Analytics integration completed. Allows Delacon call tracking data to be pushed into the Adobe Analytics Platform. Customers can now see call data alongside web data in the platform.

Call Blocking feature developed and releases. Allows customers to specify numbers they want blocked from calling them. This can now be configured directly in the Delacon Portal.

January 20 2015

Online auto-provisioning made available to existing customers. Customers will now be able to add additional call tracking numbers to an existing campaign/business unit or to new campaign/business units.

November 1 2014

Website sessions additional report

  • Identify website sessions each hour
  • Identify maximum and minimum website session duration
October 20 2014

Google Analytics Integration page update

  • Track custom dimensions and metrics
August 6 2014

Integration with Optimizely

  • Dedicated integration page to activate Optimizely and call tracking
May 26 2014

Customisable IVR solution

  • Select and modify IVR structure
  • Select and modify call termination point
  • Select and modify transfer message
  • Select and modify email address for notification email
  • Upload welcome message
  • Upload IVR prompts messages
  • Upload music on hold music
  • Upload whisper message
May 19 2014

Integration with Salesforce

  • Dedicated integration page to activate Salesforce and call tracking